Terms of Service
Last updated: December 2024
1. Acceptance of Terms
Welcome to XuanKong Consulting. These Terms of Service ("Terms") govern your use of our website, services, and applications (collectively, the "Service") operated by XuanKong Consulting ("we," "us," or "our").
By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the Service.
2. Description of Service
XuanKong Consulting provides digital divination and consultation services, including:
Topic Consultations
Personalized readings for specific life questions and guidance
Periodic Tracking
Automated weekly and monthly fortune predictions and insights
Trend Analysis
Historical tracking and pattern analysis for life guidance
Important Disclaimer
Our services are for entertainment and guidance purposes only. They should not be used as a substitute for professional advice in medical, legal, financial, or other matters requiring professional expertise.
3. User Accounts and Registration
Account Creation
To access certain features, you must create an account by providing:
- A valid email address
- A secure password
- Accurate and complete registration information
Account Responsibilities
You are responsible for:
- Maintaining the confidentiality of your account credentials
- All activities that occur under your account
- Notifying us immediately of any unauthorized use
- Ensuring your account information remains current and accurate
Age Requirements
You must be at least 18 years old to use our Service. By using the Service, you represent and warrant that you meet this age requirement.
4. Payment Terms and Billing
Pricing
Current pricing for our services is displayed on our website. We reserve the right to change prices at any time, with notice to existing subscribers.
Payment Processing
- Credits System: Topic consultations are charged using a credit-based system
- Subscriptions: Periodic tracking services are billed on a recurring basis
- Payment Methods: We accept major credit cards and PayPal
- Currency: All prices are in USD unless otherwise specified
Refund Policy
Credits
Credits are non-refundable once purchased, but they never expire
Subscriptions
Subscription refunds may be available within 7 days of purchase for unused services
Disputes
Contact our support team for refund requests or billing disputes
5. Acceptable Use Policy
Permitted Uses
You may use our Service for:
- Personal guidance and entertainment
- Accessing your consultation history
- Managing your account and subscriptions
Prohibited Activities
You agree not to:
- Use the Service for any illegal or unauthorized purpose
- Attempt to gain unauthorized access to our systems
- Share your account credentials with others
- Use automated systems to access the Service
- Reverse engineer or attempt to extract our algorithms
- Violate any applicable laws or regulations
6. Intellectual Property Rights
Our Rights
The Service and its original content, features, and functionality are owned by XuanKong Consulting and are protected by international copyright, trademark, and other intellectual property laws.
Your Rights
You retain ownership of any personal information you provide. However, you grant us a license to use this information to provide our services as described in our Privacy Policy.
Consultation Results
While you receive the results of your consultations, the underlying methods, algorithms, and interpretative frameworks remain our intellectual property.
7. Service Availability and Modifications
Service Availability
We strive to provide reliable service but cannot guarantee 100% uptime. The Service may be unavailable due to maintenance, updates, or technical issues.
We reserve the right to:
- Modify or discontinue the Service at any time
- Update features and functionality
- Change pricing with appropriate notice
- Suspend accounts that violate these Terms
8. Limitation of Liability
Disclaimer of Warranties
The Service is provided "as is" without warranties of any kind. We disclaim all warranties, express or implied, including but not limited to merchantability and fitness for a particular purpose.
Limitation of Damages
In no event shall XuanKong Consulting be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service.
Maximum Liability
Our total liability to you for any claims arising from these Terms or your use of the Service shall not exceed the amount you paid us in the 12 months preceding the claim.
9. Indemnification
You agree to indemnify and hold XuanKong Consulting harmless from any claims, damages, losses, or expenses (including legal fees) arising from:
- Your use of the Service
- Your violation of these Terms
- Your violation of any rights of another party
- Any content you submit through the Service
10. Termination
Termination by You
You may terminate your account at any time by contacting our support team or using the account deletion feature in your dashboard.
Termination by Us
We may terminate or suspend your account immediately if you:
- Violate these Terms of Service
- Engage in fraudulent or abusive behavior
- Fail to pay required fees
- Use the Service in a way that could harm our business or other users
Effect of Termination
Upon termination:
- Your access to the Service will be immediately revoked
- Your account data may be deleted after a reasonable period
- Unused credits and subscription time are generally non-refundable
- You may request a copy of your consultation history before deletion
11. Governing Law and Dispute Resolution
Governing Law
These Terms are governed by and construed in accordance with the laws of [Jurisdiction], without regard to conflict of law principles.
Dispute Resolution
Any disputes arising from these Terms or your use of the Service shall be resolved through:
- Direct Communication: First, contact our support team to resolve the issue
- Mediation: If direct resolution fails, we agree to participate in mediation
- Binding Arbitration: Unresolved disputes shall be settled by binding arbitration
12. Changes to Terms
We reserve the right to modify these Terms at any time. When we make changes, we will:
- Update the "Last updated" date at the top of this page
- Notify you via email or through the Service
- Provide a reasonable notice period for material changes
Your continued use of the Service after changes take effect constitutes acceptance of the new Terms.
13. Contact Information
If you have questions about these Terms of Service, please contact us:
14. Severability
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.
15. Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and XuanKong Consulting regarding the use of the Service and supersede all prior agreements and understandings.