Privacy Policy
Last updated: December 2024
1. Information We Collect
Personal Information
When you use XuanKong Consulting services, we may collect:
- Account Information: Email address, username, and authentication data
- Profile Information: Birth date, gender, and nationality (optional, for enhanced predictions)
- Contact Information: Information you provide when contacting our support team
Consultation Data
To provide accurate divination services, we collect:
- Consultation Questions: The specific questions you ask during readings
- Reading History: Past consultations and their results for your personal dashboard
- Subscription Data: Chosen themes, preferences, and subscription details
Technical Information
We automatically collect certain technical data:
- Usage Data: How you interact with our services and features
- Device Information: Browser type, operating system, and device identifiers
- Log Data: IP addresses, access times, and error logs for security purposes
2. How We Use Your Information
Provide Services
Generate personalized readings and predictions based on your questions and profile
Account Management
Maintain your account, process subscriptions, and provide customer support
Service Improvement
Analyze usage patterns to enhance our algorithms and user experience
Security & Safety
Protect against fraud, abuse, and unauthorized access to our services
3. Information Sharing and Disclosure
Our Commitment
We never sell, rent, or share your personal information or consultation data with third parties for marketing purposes.
We may only disclose your information in the following limited circumstances:
- Service Providers: Trusted partners who help us operate our services (payment processing, hosting)
- Legal Requirements: When required by law, court order, or government request
- Safety Protection: To protect the rights, property, or safety of our users or the public
- Business Transfers: In connection with a merger, acquisition, or sale of assets
4. Data Security
We implement comprehensive security measures to protect your information:
Encryption
All data transmission is encrypted using industry-standard SSL/TLS protocols
Secure Storage
Data is stored on secure servers with restricted access and regular security audits
Access Controls
Strict access controls ensure only authorized personnel can access your data
5. Your Rights and Choices
You have the following rights regarding your personal information:
Access
Request a copy of the personal information we hold about you
Correction
Update or correct inaccurate personal information
Deletion
Request deletion of your personal information (subject to legal requirements)
Portability
Export your consultation history and account data
To exercise these rights, please contact us at privacy@xuankong.chat
6. Data Retention
We retain your information for different periods based on the type of data:
- Account Information: Retained while your account is active and for a reasonable period after closure
- Consultation History: Preserved to maintain your personal dashboard and reading history
- Payment Data: Retained as required for tax and accounting purposes (typically 7 years)
- Technical Logs: Automatically deleted after 90 days unless needed for security investigations
7. Children's Privacy
XuanKong Consulting services are intended for adults aged 18 and older. We do not knowingly collect personal information from children under 18. If we discover that we have collected information from a child under 18, we will promptly delete it.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and include appropriate safeguards to protect your information.
9. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of material changes by:
- Posting a notice on our website
- Sending an email to your registered address
- Updating the "Last updated" date at the top of this policy
10. California Consumer Privacy Act (CCPA) Rights
Your California Privacy Rights
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA). This section explains your rights and how to exercise them.
Your CCPA Rights Include:
Right to Know
You have the right to request that we disclose:
- The categories of personal information we collect about you
- The categories of sources from which personal information is collected
- The business or commercial purpose for collecting personal information
- The categories of third parties with whom we share personal information
- The specific pieces of personal information we collected about you
Right to Delete
You have the right to request that we delete any personal information about you that we collected from you, subject to certain exceptions.
Right to Opt-Out
You have the right to opt-out of the sale of your personal information. We do not sell your personal information.
Right to Non-Discrimination
We will not discriminate against you for exercising any of your CCPA rights, including by:
- Denying you goods or services
- Charging you different prices or rates
- Providing you a different level or quality of goods or services
Categories of Personal Information We Collect
Identifiers
Email address, username, account ID
Commercial Information
Purchase history, payment records, reading history
Internet Activity
Website usage, browsing history on our site
Geolocation Data
General location information (not precise location)
How to Exercise Your Rights
Identity Verification
To protect your privacy, we will verify your identity before processing your request. This may require providing information that matches what we have on file.
Response Time
We will acknowledge your request within 10 business days and respond within 45 calendar days. If we need additional time, we will notify you and may extend the response period by an additional 45 days.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us: